Eleos Overlay Not Loading

Not seeing the Eleos Overlay populate on your note? Please follow the steps below to troubleshoot:
​
1. Check if you are logged into the Eleos extension by clicking on the puzzle piece icon or the Eleos logo in the upper right-hand corner of your browser.

2. Once you have confirmed that you are logged in and the Eleos overlay is still not loading, let's try the following troubleshooting step:

• Clear your cache - instructions can be found here.

3. If clearing the cache did not resolve the issue, please reach out to the Eleos Technical support team at [e-mail] with the following information:

• Is this only happening for a specific client or are all of your clients affected?

• Can you please confirm the service, activity, or note type this is happening with?

❓ If you have any issues or need further assistance, please feel free to reach out to our support team at [e-mail].