Handling a “Note Mismatch Identified” Alert

When you see the “Note Mismatch Identified” pop-up in Eleos, it’s our way of letting you know there’s a difference between the note saved in Eleos and the one in your EHR. This alert helps prevent accidental overwriting of important information in your EHR.

Why You’re Seeing This Alert

• There’s a discrepancy between the two versions of your note.

• It’s a safeguard to make sure you don’t lose any critical updates.

What to Do Next

If you’re confident that the version saved in Eleos is the one you want to keep:

1. Click “Reopen Note with Eleos.”

2. This action will accept the version saved in Eleos and apply it to your EHR.

If you’re unsure, take a moment to compare the notes before proceeding to avoid unintentional changes.

❓ If you have any issues or need further assistance, please feel free to reach out to our support team at [e-mail].