Getting Started with the Eleos Management Hub

Managing Users and Viewing Leadership Dashboards in One Centralized Location

Product area:	Management Hub & Operations
User Audience:	IT Admins, Quality & Compliance Leaders, Supervisors, Executive Leadership (Non-Provider Accounts)
Session types:	Operational & Administrative Oversight
Platforms:	Web Browser (hub.eleos.health)
EHR:	All supported EHR environments
Languages:	English

1. What Is the Management Hub?

The Eleos Management Hub is a centralized platform that brings all of Eleos’s back-office and management capabilities—User Management, Documentation Dashboards, and Compliance Dashboards—under a single roof with one URL (hub.eleos.health) and one login.

Rather than relying on separate tools with fragmented links and credentials, administrators and leadership teams can manage staff access self-service and analyze organizational metrics side-by-side.

💡 Key Benefit
The Management Hub eliminates the need to contact the Eleos Support team to grant or adjust user access. IT Admins can assign and update permissions directly, with extra security.

2. Key Capabilities & Role-Based Permissions

Access within the Management Hub is governed by strict role-based controls. Users only see the tabs and tools they are authorized to manage:

• User Management: Create, edit, deactivate, and reactivate user accounts across all organizational sites.
• Leadership / Documentation Dashboard: View aggregated organizational data regarding documentation usage, efficiency, and time savings.
• Compliance Dashboard: Access full-population compliance checks, quality scoring, and risk tracking across all submitted notes.

3. How to Use the Management Hub — Step by Step

Step 1 — Log in to the Management Hub

Navigate to hub.eleos.health in your web browser. Log in using your Single Sign-On (SSO) credentials or existing Eleos username and password.

Step 2 — Access User Management

Click the Users tab on the navigation menu. This interface lists all existing users across your organization's sites.

Step 3 — Add a New User & Assign Attributes

Click Add User. Enter the user's name and work email address.

• If the user is a Clinical Provider: Check the provider box to capture clinical details including Profession, Program, and Supervisor.
• If the user is an Administrative / Non-Provider: Leave the provider box unchecked; clinical fields are automatically hidden as redundant.

Step 4 — Set User Permissions & Roles

On the user configuration screen, check the boxes corresponding to the access level required:

• Add & Edit Users: Grants administrative access to manage staff accounts in the Hub.
• View Leadership Dashboard: Grants access to the embedded Documentation Dashboard.
• View Compliance Dashboard: Grants access to the embedded Compliance Dashboard.

Click Save Changes.

Step 5 — Modifying Existing User Permissions

To update permissions for an existing team member, locate their profile in the user list and click Edit. Modify their assigned dashboard roles or administrative toggles and save.

💡 Important
Permission updates for existing users automatically take effect on their next login.

Step 6 — Viewing Embedded Dashboards

Click on either Documentation Dashboard or Compliance Dashboard from the Hub navigation menu.

The dashboards render directly inside the Hub window. You can view, filter, and export leadership metrics without opening separate browser tabs or re-entering credentials.

4. Key Concepts & Terminology

Term	Definition
Management Hub	The single centralized platform (hub.eleos.health) housing user administration and analytics dashboards.
User Management	The self-service admin feature used to add, edit, deactivate, or reactivate staff access.
Documentation Dashboard	The dashboard surfacing hours saved, note quality, and provider usage trends.
Compliance Dashboard	The dashboard tracking 100% of clinical notes against standard quality checkpoints.
Role-Based Access	Security settings that restrict visible Hub features based on explicit admin toggles.

5. Tips & Best Practices

• Consolidate Access via SSO: Ensure Single Sign-On (SSO) is enabled for your organization so IT admins can onboard new Hub users seamlessly.
• Audit Dashboard Permissions Regularly: Review user permissions quarterly to ensure former supervisors or administrative staff no longer hold dashboard viewing privileges.
• Don't Fill Redundant Fields: When creating non-clinical administrative accounts (e.g., billing, quality auditors), skip the provider details to keep user profiles clean.

6. Known Limitations & Current Workarounds

6.1 Current Limitations

• New Non-SSO User Creation: Creating new users directly within the Hub requires SSO setup. Non-SSO accounts must be provisioned initially via Eleos Support.
• Multi-Org Accounts: Users whose permissions span multiple parent organizations (e.g., regional health networks) cannot view multi-site dashboards in the Hub today.
• Permanent Deletion: User accounts can be deactivated/reactivated self-service, but permanent deletion requires a support ticket.

6.2 Workarounds

• For Non-SSO Setup: Contact Eleos Support to provision the initial IT Admin user if your organization does not utilize SSO.

10. Frequently Asked Questions

 

Overview & Core Offering

Q: What is the Eleos Management Hub? 

A: The Management Hub is Eleos’s centralized home for management, back-office, and non-EHR administrative capabilities. It consolidates User Management, the Documentation Dashboard, and the Compliance Dashboard into a single URL and login experience with role-based access control.

Q: How does the Management Hub support administrative workflows? 

A: Organization IT admins can directly create users and assign dashboard permissions through User Management without waiting for manual access setup.

Q: Does Management Hub affect clinician or provider workflows? 

A: No. The Management Hub is designed for IT admins, quality/compliance teams, supervisors, and executive leaders. Clinicians and therapists continue using the Eleos Sidebar or Mobile App for their daily documentation workflows.

Access & User Roles

Q: What is the Management Hub URL? 

A: Access the Management Hub directly at hub.eleos.health.

Q: Do users need separate credentials for the Hub? 

A: No. Users log in using their standard Eleos credentials. Self-service user creation requires Single Sign-On (SSO) integration.

Q: Can a single user hold both provider and Hub access? 

A: Yes. A single account can have Sidebar access (as a provider) while also holding Hub permissions. Non-providers will only have access to the Hub.

Q: What roles are available in the Hub and what do they control? 

A: Access is granted through three primary roles (users may be assigned more than one):

• User Management: Allows admins to create and edit users, assign permissions, and manage site access.
• Leadership: Grants access to the Documentation Dashboard.
• Compliance Management: Grants access to the Compliance Dashboard.

Q: Why does a user see an "Unauthorized Error - 403" when logging in? 

A: This occurs when an account exists but has not been assigned a Hub role yet. An admin must assign at least one Hub role to the user before they can log in.

Q: Why don't updated dashboard permissions appear immediately for a user?

A: Permission changes take effect the next time the user logs into the Hub. If a user is currently logged in, ask them to log out and log back in.

Q: Are users who span multiple organizations supported in the Hub? 

A: Multi-organization access is not currently supported directly within the Management Hub.

User & Site Management

Q: What can admins do within User Management? 

A: Admins can search and filter accounts across physical sites, view active/inactive users, create and edit user profiles, deactivate or reactivate access, and manage role permissions.

Q: What details are required when creating a new user? 

A: Name, email, profession, and assigned site are required. Supervisor, program, and phone number can be added optionally.

Q: Does User Management support managing users across multiple physical sites?

A: Yes. User Management allows admins to view, assign, and filter users across all configured physical sites within your organization from a single view.

Q: What is the "Admin in Organization" setting? 

A: Enabling this setting grants the user administrative rights to manage user accounts and organization settings via User Management.

Q: Can user accounts be permanently deleted in the Hub? 

A: Permanent deletion is not supported. Deactivating an account is the supported method for revoking access.

Dashboards & Analytics

Q: What information does the Documentation Dashboard provide? A: It provides actionable visibility into documentation performance and adoption, including time saved, note volumes, note ratings, provider activity segments, program views, and feedback.

Q: What information does the Compliance Dashboard provide? A: It reviews 100% of in-scope clinical documentation to highlight high-risk items requiring human review and provides trend tracking across providers, programs, and risk categories.