Security & Privacy FAQs

Is Eleos Health HIPPA compliant?

Absolutely. Security is our top priority — the Eleos Health system is HIPPA compliant and all of the data is securely de-identified. To learn more about our security measures, please visit our Security and Privacy Policy pages.

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Have all of my members consented to using Eleos Health?

You are responsible for reaching out to each of your members to obtain consent to record their sessions. Please note that these laws can differ according to jurisdiction and the provider's credential type. To read more on this topic, please click here.

To find out how to gain your member's consent, please see here.

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I'm locked out of my account. What do I do?

For security purposes, an Eleos Health representative will reach out to you to confirm it is you trying to enter, and to help you unlock your account.